Support
Something not working, or a question the app didn't answer? Email us at dev@weavon.app and a person will read it. Telling us which phone you're on and what you expected to happen usually gets you a useful answer first time.
Common questions
- How do I sign in?
- Enter your phone number and WeavOn texts you a six-digit code. There is no password to forget — the code is how we know it's you. If the code doesn't arrive within a minute, check that you typed the number correctly, then ask for a new one.
- Why does WeavOn ask for my phone number?
- Your phone number is how friends find you and how we confirm your account is really yours. It is also the only thing your friends need in order to invite you, so you don't have to share a username or an email address with anyone.
- What do you use my contacts for?
- Only to show you which of your friends already use WeavOn when you are building a group, so you don't have to type numbers by hand. We don't upload your address book to build a social graph, and we don't message anyone on your behalf.
- How do I leave a group?
- Open the group, then choose to leave it. You don't have to give a reason and no one is told why. If you created the group, you can delete it instead, which removes it for everyone in it.
- How do I delete my account?
- You can delete your account from Settings inside the app. We sign you out right away and schedule your account to be erased 30 days later, so there's time to change your mind. After that, your profile, your availability, and the groups you created are erased for good. If you can't reach the app for some reason, email us at dev@weavon.app and we'll help.
- I deleted my account by mistake. Can I get it back?
- Yes, for 30 days. Sign back in with the same phone number and you'll be asked whether you want to reactivate — choose that and your account carries on as before. Reactivating is the only way back in during those days: your account still exists until it's erased, so signing up again with the same number won't create a fresh one. Once the 30 days are up, nothing can be recovered.
- I stopped getting text messages. What now?
- If you replied STOP to one of our texts, your carrier has blocked further messages, including sign-in codes. Reply START to the same number to turn them back on, then request a new code. If you've lost the message thread and have nothing to reply START to, email us at dev@weavon.app and we'll help you get back in.
Privacy and terms
Our Privacy Policy explains what we collect and what we never do with it, and our Terms of Service covers acceptable use and how to close your account.